Service Technician
Function: Responsible for performing service and repair activities on electromechanical medical devices, troubleshooting customer issues via phone, issuing and completing service sales orders, proving records for complaint files.
Location: Circadiance Headquarters
Key Performance measure: Device repairs are completed within specified time frames. Records are accurate and complete.
Education requirements: Associate's degree in electronics or equivalent. Experience may be substituted for educational requirement.
  • Minimum of three years repairing electromechanical equipment is required. Medical device experience is preferred.
  • Experience directly interacting with customers is a plus.
  • Familiar with Microsoft Office applications such as Word and Excel is required.
  • Experience troubleshooting products operating in a Windows environment is a plus.


  1. Repair devices by following established procedures and work instructions.
  2. Document results of analysis for input to the complaint handling system.
  3. Troubleshoot customer issues over the phone to attempt to resolve issues without requiring a product to be returned.
  4. Perform equipment calibration.
  5. Help establish the new production and final test assembly line.
  6. Help write the Service Manuals for new products.
  7. Create repair part kits for the items needed for new products.
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